Well from the description of the problem, it sounds as if the lens needs to be cleaned - or the inside of the PS2. BUT if it's not that, I had a problem (which the couldnt answer, and turned out to be the second controller) and here is the email Sony sent me:
(Only difference is that the adress to send the console is in Canada, yours obviously would be different)
.........................................................
NOTICE: Do not reply to this email. For support/contact information, please see
below.
Dear PlayStation(R) Owner,
Thank you for contacting Sony Computer Entertainment America (SCEA). We
apologize for any
inconvenience you have experienced with your PlayStation(R)2 computer
entertainment system. Here
is the information you requested:
Package and send in ONLY your console, unless instructed otherwise by the phone
representative.
Please be sure and remove any software discs, memory cards, controllers, the
Network Adaptor
(Ethernet/Modem) (for PlayStation(R)2), Internal Hard Disk Drive (40GB) (for
PlayStation(R)2), or
other peripherals before packaging the console for shipment.
Send the console to:
MTC - Whitby
4 Cannon Court
Whitby, ON L1N 5V8
Price: 100.00 Tax: 15.00
Shipping: 0 Total: 115.00
The total indicated above covers most parts and labour, and the cost of shipping
back to you.* You
are responsible for shipping to our service center. Payment may be made by
money order or
cashier's cheque payable to MTC. Or, you may include your credit card number
and expiration date
(Visa(R) or MasterCard(R)). No COD's or personal cheques are allowed.
Please fill in the blank spaces below, verify the information that has been
provided for you, and
print two copies of this letter. Please attach one copy to your console along
with your payment
(using tape or something similar) before packaging it for shipping, and keep the
other for your
records. It is very important that we receive both this letter and your payment
with your console.
If you do not include both it may affect our ability to return the console to
you.
Name:__________________________________
Street:__________________________________
City, PR, PC:__________________________________
Telephone #:__________________________________
Would you prefer that your console be repaired, or exchanged for a factory
refurbished
unit?:_____________________
Barcode #:
Model #: PS2NA
Reason you are sending your console:
_________________________________________________________________
Please list all items being sent, INCLUDING any software stuck inside your
console:
_________________________________________________________________
PLEASE NOTE: SCEA is not responsible for items shipped with your console that
you have not listed
above. This includes software discs, an HDD, Network Adaptor, controller, etc.
We recommend sending your console by traceable or insured mail. IMPORTANT: Turn
around time for
all repairs is approximately 7 to 10 working days from the time we receive the
console, not
including shipping and handling time. Please allow 7 to 10 days before checking
the status of your
console to allow for shipping and processing.
Please be aware that the service center reserves the right to repair your
console, exchange it with
a factory-refurbished unit, or return it to you, according to the service
center's diagnosis. The
console will normally be returned to you via a courier ground service. If you
have an HDD and your
console must be exchanged, you will need to reformat your HDD causing the loss
of any data stored
on it. SCEA is not responsible for lost data.
Your repaired or exchanged console will come with a new 90-day limited warranty.
Please hold on to
the invoice that arrives with your console, as this is proof of your new
warranty.
*Please note that any issue with your console that was caused by physical abuse,
neglect, misuse,
or modification not performed by Sony, may be excluded from this offer and may
not be repairable.
In such cases a diagnostic and return-shipping fee may apply.
Support Information
===================
To check on the status of your console, please visit:
http://www.mtcservice.com/mtcis/customer_queryx.html If you have additional questions, you can view the FAQ section of
PlayStation.com or send us an
email by visiting:
http://www.us.playstation.com/contactus.aspx?id=select If you would prefer to call us, you can reach our Consumer Services Department
at (800) 345-SONY
(7669). Our representatives are available to assist you Monday through Saturday
6:00 a.m. - 8:00
p.m., and Sunday 7:00 a.m. - 6:30 p.m., Pacific Time.
Sincerely,
Consumer Services
Sony Computer Entertainment America
