An explanation for the recent downtime.
  • Page:
  • 1
User Icon
  • United States of AmericaUnited States of America
Rank
Posts1366
Likes2 received
0 given
An explanation for the recent downtime.
04/21/2011 10:53 AM EDT
Hey everyone.

So, we were down for approximately 18 hours. The downtime was due to our hosting provider migrating the site over to a newer, faster server. The site should now actually be more responsive and you should hopefully see less "server is busy" errors.

As for why it took so long and why we picked now, well.. there's a story behind that. I'm putting it out here, in the interest of full disclosure, plus to get this annoyance off my chest.

A few years back, we had an extended downtime where we were down for about a week. During that downtime, we had been moved to another server by our hosting provider, due to the fact that the hard drives had failed on the old one. Shortly after the upgrade, I noticed that there was a problem with the motherboard. It wasn't a show-stopper, but fixing it required some jury-rigging. The jury-rigging held up pretty well.

However, with the release of the new date coming closer and closer, I started realizing how much traffic we were getting and that we could do with slimming down system usage. For that, I wanted to get rid of the jury-rigging. So, we asked our hosting provider for a replacement motherboard. They responded yesterday by offering to move us to a new server.

I agreed, thinking they were going to take the hard drives from the old server and put them in the new server. Instead, they took the old drives and made them slaves to the existing drives.

It also didn't help that when I logged into the server, I realized they put a completely different distribution of Linux than what we were using before. I called them and griped, because at this time I really don't have time to learn a new distribution of Linux and configure it for our environment. They agreed to install our normal distribution, and did so.

... and when I logged in, I found they installed NONE of the software we needed. There wasn't a web server, a mail server, or anything. By this point I was tired of depending on the hosting company and decided to fix it myself. To give a comparison, it was the equivalent of someone handing me a machine with Windows 7 Starter Edition and saying it was ready for use, without any of the necessary software. It took several hours, and by the time I went to bed at 1 AM CDT, I had everything but web services working.

Fortunately, when I got up this morning, I realized where I went wrong on the web services and got those fixed too.

Right now, I realize there are a couple of bugs in the site. For example, the online list isn't working. However, I will be working with CCShadow to try and get them fixed as soon as we can.

Thank you for your patience while we get everything back to normal. smile
D'Arque Bishop - Sysadmin
drkbish@mortalkombatonline.com

Mortal Kombat Online - The Ultimate Mortal Kombat Experience
-
For a dark man shall enter the House of God...
User Icon
  • United States of AmericaUnited States of America
Rank
Posts4893
Likes1 received
0 given
RE: An explanation for the recent downtime.
04/21/2011 03:49 PM EDT
DAB, we appreciate the hard work both you and CSShadow put into this site.
TonyTheTiger - Forum Director

Mortal Kombat Online - The Ultimate Mortal Kombat Experience
-
Nintendo is comprised of three Japanese words. Nin, Ten, Dou, and when combined it means we kicked the holy shit outta Atari.
User Icon
  • United States of AmericaUnited States of America
Rank
Posts10460
Likes0 received
0 given
RE: An explanation for the recent downtime.
04/21/2011 04:15 PM EDT
TonyTheTiger Wrote:
DAB, we appreciate the hard work both you and CSShadow put into this site.
The Ultimate Mortal Kombat Experience
- Lead Graphic Designer - Mortal Kombat Online -

:G-play :Story :F-Design :Cutout :Get Sig :Raiden: Fans [1] [2]:#LegendaryArts
User Icon
  • United States of AmericaUnited States of America
Rank
Posts15227
Likes235 received
177 given
RE: An explanation for the recent downtime.
04/21/2011 05:33 PM EDT
Ditto, your hard work is much appreciated.

Mortal Kombat Online - Community Manager

| Twitch | YouTube | Lawful Chaos |

User Icon
  • United States of AmericaUnited States of America
Rank
Posts10460
Likes0 received
0 given
RE: An explanation for the recent downtime.
04/21/2011 05:54 PM EDT
Heads-up, Profiles don't work either.
aand... access to save my settings changes is "forbidden". lol
The Ultimate Mortal Kombat Experience
- Lead Graphic Designer - Mortal Kombat Online -

:G-play :Story :F-Design :Cutout :Get Sig :Raiden: Fans [1] [2]:#LegendaryArts
User Icon
Rank
Posts18840
Likes624 received
939 given
RE: An explanation for the recent downtime.
04/21/2011 11:28 PM EDT
How to play MK Online?? Does not work...

What do you like? Hit the Toasty thumbs up on articles and forum posts for a quick response!
User Icon
  • United States of AmericaUnited States of America
Rank
Posts540
Likes54 received
55 given
RE: An explanation for the recent downtime.
04/22/2011 12:54 AM EDT
ThePredator151 Wrote:
Heads-up, Profiles don't work either.
aand... access to save my settings changes is "forbidden". lol


Both are fixed. We were missing a needed piece of software.

CCShadow - Owner/Administrator
admin@mortalkombatonline.com

Mortal Kombat Online - The Ultimate Mortal Kombat Experience

User Icon
  • CanadaCanada
Rank
Posts6320
Likes0 received
0 given
RE: An explanation for the recent downtime.
04/24/2011 01:16 AM EDT
CCShadow Wrote:
ThePredator151 Wrote:
Heads-up, Profiles don't work either.
aand... access to save my settings changes is "forbidden". lol


Both are fixed. We were missing a needed piece of software.


Let me assure you that it is not fixed.

I'm still getting the forbidden screen.
User Icon
  • United States of AmericaUnited States of America
Rank
Posts1366
Likes2 received
0 given
RE: An explanation for the recent downtime.
04/25/2011 10:45 AM EDT
Bezou Wrote:
Let me assure you that it is not fixed.

I'm still getting the forbidden screen.


That particular problem was due to another issue; I've put in a settings change that should correct it.

Let me know (preferably via email) if there are still problems with it.

EDIT - Yep, there are still problems with it. I'll look into it further tonight.
D'Arque Bishop - Sysadmin
drkbish@mortalkombatonline.com

Mortal Kombat Online - The Ultimate Mortal Kombat Experience
-
For a dark man shall enter the House of God...
User Icon
  • United States of AmericaUnited States of America
Rank
Posts1366
Likes2 received
0 given
RE: An explanation for the recent downtime.
04/25/2011 06:30 PM EDT
Okay, the settings save problem has been corrected for real this time. Let me know if you encounter any other issues.
D'Arque Bishop - Sysadmin
drkbish@mortalkombatonline.com

Mortal Kombat Online - The Ultimate Mortal Kombat Experience
-
For a dark man shall enter the House of God...
User Icon
  • CanadaCanada
Rank
Posts606
Likes0 received
0 given
RE: An explanation for the recent downtime.
04/25/2011 08:13 PM EDT
DArqueBishop Wrote:
Okay, the settings save problem has been corrected for real this time. Let me know if you encounter any other issues.


I still cant save my settings.
User Icon
  • United States of AmericaUnited States of America
Rank
Posts1366
Likes2 received
0 given
RE: An explanation for the recent downtime.
04/26/2011 02:52 PM EDT
KeenanBoots Wrote:
I still cant save my settings.


Yeah, this problem is turning out to be quite a bit more annoying than I first thought.

I need a favor from anyone who encounters this problem in future: please PM or email me the exact time you get the error (plus timezone), along with your username if you're emailing me. This will help me narrow down the problems in our logs and work to stamp out the issues.

Thanks!
D'Arque Bishop - Sysadmin
drkbish@mortalkombatonline.com

Mortal Kombat Online - The Ultimate Mortal Kombat Experience
-
For a dark man shall enter the House of God...
User Icon
  • United States of AmericaUnited States of America
Rank
Posts12434
Likes22 received
0 given
RE: An explanation for the recent downtime.
05/08/2011 08:31 PM EDT
I'm getting the forbidden screen whenever I try to edit some of my older posts.
I can edit most of them just fine, but I can't seem to find any common element to all the ones I can't. At first I thought it was just the first post in a thread that I couldn't change, because without fail, that has happened in two threads where I was the creator. But then I tried to edit a few posts in the middle of a thread and that was forbidden too. Not all of the posts either, oddly. Just some of them. Like it wouldn't let me edit several I made on April 7th, but it would let me edit ones from the 11th just fine.
I thought maybe it was because of how old the posts or the threads were, but I can edit ones that are a year or two old even though I encounter the forbidden screen when I try to edit one from just last month.
So it seems kind of random, outside the fact that all of the forbidden ones were made before the downtime. At least I think so. I haven't encountered the problem yet in any new posts I've made in the past several days, anyway...
...but it's a pain in the ass in my Fan Art threads because those are all a year or more old and I always put my newest stuff in the first post so people can see the updated work...except that I can't right now because it's giving me the forbidden screen every time.
User Icon
  • CanadaCanada
Rank
Posts4334
Likes0 received
0 given
RE: An explanation for the recent downtime.
05/25/2011 03:30 PM EDT
hey all seems to be working well for me
User Icon
  • CanadaCanada
Rank
Posts576
Likes0 received
0 given
RE: An explanation for the recent downtime.
07/11/2011 12:07 AM EDT
Yay, Forbidden is back when I try to edit my sig.

God damn it.
Edit: And now it works. Yay for inconsistency.
  • Page:
  • 1
Fatal Friday
04/23/2021 08:00 PM EDT
Sunday School
04/25/2021 08:00 PM EDT
User Poll
Mortal Kombat Trailer Impressions?
70.4%
Excellent!
20.4%
Still deciding...
9.3%
Finish him!